FAQ

Generally our  relays are built to order to specific customer requirements, the general lead time from order placement is approximately 8 weeks

 

Many of our relay products are designed to be withdrawn from their case or alternatively plug into a relay base. This allows cases or relay bases to be supplied in advance of the relay element, contact our Sales Team if you want to take advantage of this service

 

We are a long standing Australian Manufacturer of protection relays, supplying all major Australian Electricity Utilities and Industry. RMS is also a long standing exporter of protection relays for use in overseas utility markets, RMS continues to expand its export presence with many product approvals having been granted

 

Refer to the Contacts page to find an agent in your region

 

Many product approvals have been granted to date, refer to our approvals page or contact our Sales Team.

 

Yes, we have a strong technical knowledge of our products and their applications and are happy to assist with your enquiries.
For many products, we have additional support material such as user guides and application presentations available

 

RMS Utility grade Protection products carry a 5 year warranty

 

Contact the RMS Sales team, if the relay needs to be returned to RMS we will issue an RMA form.